Refund & Cancellation Policy

Cancellation before dispatch

You may cancel any order at no cost any time before dispatch. Cancellation can be initiated from /account/orders/:id or by emailing hello@woodeon.in with your order ID. On successful cancellation, the full amount (including shipping charges) will be refunded to the original payment method within 5–7 working days.

Cancellation after dispatch

Once the order has been handed over to the courier, it can no longer be cancelled. You may refuse the shipment on delivery or initiate a return under the return process below, in which case reverse shipping charges may apply.

Return window

You may request a return within 7 days of delivery for eligible items. The 7-day window is calculated from the delivery date recorded by the courier. The item must be unused, in its original condition, with all original tags, packaging and any artisan certificate intact.

Non-returnable items

• Custom / made-to-order pieces produced against your specifications.
• Personalised items with engraving, names, initials or bespoke motifs.
• Items marked as "final sale", clearance, or purchased on end-of-season discounts of 40% or more.
• Items damaged after delivery due to customer use, mishandling or storage.
• Items returned without original packaging, tags, invoice or artisan certificate.
• Consumables such as wood-care oils and polishes once opened.

Return process

• Initiate the return from /account/orders/:id within 7 days of delivery, or email hello@woodeon.in with your order ID, item and reason.
• Where our courier partner services your pincode, we arrange a reverse pickup within 3–5 working days.
• Where reverse pickup is not serviceable, you may ship the item back to our facility via a reputed courier and share the tracking with us — reasonable actual shipping cost, subject to a cap of ₹200, will be reimbursed on receipt.
• A return-shipping fee of ₹100 will be deducted from the refund on customer-caused returns (change of mind, wrong size chosen, etc.). Returns due to a defect, damage in transit or wrong item shipped attract no shipping fee.
• On receipt, we perform a quality check within 48 hours and confirm the outcome by email.

Refund timeline & mode

Refunds are processed within 5–7 working days of the quality check being successfully completed. Refunds are issued to the original payment method for online payments. For Cash on Delivery orders, refunds are paid by NEFT/IMPS/UPI to the bank account you nominate — please share account holder name, account number and IFSC. Bank processing times may add an additional 2–4 working days to the credit reflection.

Exchanges

Exchanges (for a different size, colour or variant) are offered where the alternative variant is in stock. If the desired variant is unavailable, we will issue a refund instead. Exchange requests must be raised within the 7-day return window.

Damage or defect on delivery

If your package arrives visibly damaged, please refuse the shipment or accept it under written protest with the courier. In either case, take clear photographs of the outer packaging, inner packaging and the product, and email them to hello@woodeon.in within 48 hours of delivery, together with your order ID. On verification we arrange a free replacement or a full refund at your election.

Grievance escalation

If your return, refund or cancellation is not resolved to your satisfaction, escalate to our Grievance Officer, Tarun Gupta, at grievance@woodeon.in. The Grievance Officer acknowledges within 48 hours and resolves within 30 days as required under the Consumer Protection (E-Commerce) Rules, 2020.