Shipping & Delivery Policy
This Shipping Policy explains how orders placed on woodeon.in are packed, dispatched and delivered by Craftingwoods Atelier Private Limited (brand: Woodeon).
Serviceability
We deliver across India to more than 10,000 pincodes through our courier partners on the Shiprocket network. Serviceability of your pincode is confirmed automatically at checkout. We currently do not offer direct international shipping.
Dispatch timelines
In-stock items are dispatched from our facility in Noida, Uttar Pradesh within 2–4 working days of order confirmation. Working days exclude Sundays and public holidays. Custom or made-to-order pieces carry the lead time stated on the product page (typically 3–4 weeks); we confirm the dispatch date by email once production is complete.
Delivery timelines
- Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) — 3 to 5 working days after dispatch.
- Tier-2 and Tier-3 cities — 5 to 8 working days after dispatch.
- North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar and other remote pincodes — 7 to 10 working days after dispatch.
Shipping charges
- Free standard shipping on all orders of ₹999 and above.
- Standard shipping — ₹99 flat for orders below ₹999.
- Express shipping — ₹199 flat, where the pincode supports it (2–3 working days after dispatch).
- Cash on Delivery attracts an additional handling fee of ₹49, shown at checkout before you confirm the order.
Delivery attempts & RTO
Our courier partners make up to 3 delivery attempts. If the shipment is not accepted after 3 attempts, or if the address is found undeliverable, the parcel is returned to origin (RTO). We will reach out to reconfirm the address and arrange re-dispatch; a re-shipping fee of ₹99 will apply for customer-caused RTOs.
Delivery days
Our courier partners deliver Monday to Saturday. Delivery on Sundays and national holidays is not available in most pincodes.
Safe delivery requirement
For safe delivery, the customer or an authorised representative aged 18 or above must be present at the delivery address to receive the shipment and sign the courier proof-of-delivery. Please do not authorise the courier to leave the parcel unattended — Woodeon and the courier are not liable for loss in such cases.
Damage on delivery
If the outer packaging appears tampered with or damaged, please refuse acceptance or open the parcel in the presence of the courier. Take clear photographs of the outer packaging, inner packaging and product and email them to info@woodeon.in within 48 hours of delivery. We arrange a free replacement or refund on verification.
Tracking
You will receive tracking details by SMS and email as soon as the shipment is picked up by our courier partner. You can also track any order live from /account/orders/:id while signed in.